Tickets

Terms & Conditions

Terms & Conditions

ENTRY

  • IEIPL runs and operates this facility stipulates the following terms and conditions to customers who wish to enter KidZania Delhi NCR. Only visitor(s) who agree to these terms and conditions will be allowed to enter KidZania Delhi NCR
  • Management reserves the right to restrict entrance to visitors into the facility once it reaches maximum visitor capacity
  • Management reserves the right to refuse admission/entry and/or expel from the facility any person/s failing to comply with the Terms and Conditions listed at the facility and on KidZania Delhi NCR website
  • Operating hours of the facility and establishments are subject to change without prior notice
  • Admission or entrance of Adults without being accompanied by a child, even if they have a valid entry ticket
  • Photo identification may be requested at the point of entry or at any time during the visit to KidZania Delhi NCR
  • Children, under the age of 8 years, must be accompanied by an adult throughout the duration of the visit
  • Children above the age of 8 years, if travelling without an adult, must be accompanied by an adult at the time of check-in and check out
  • Children are not allowed to take temporary exiT
  • Facility authorities reserve the right to check visitors’ bags at any point of time
  • Visitors authorize the management to use their data and images collected during their visit to the facility and share/release the same to its business partners and/or associates
  • In the event of any emergency procedures, all Visitors must follow the instructions given by the Management and Staff of KidZania Delhi NCR.

TICKETS

  • All visitors entering the facility must have a valid entry ticket and RFID bracelet
  • Tickets once sold shall be valid for the date and shift specified only and will not be rescheduled
  • Senior citizens must have a valid photo identification with age proof
  • Tickets once sold are non-refundable; lost or stolen tickets will not be replaced
  • Ticket prices are subject to change from time to time without prior notice
  • RFID bracelets are non-transferable and can only be removed by authorized personnel
  • RFID bracelets are a property of the facility and must be returned at the point of final exit. Visitors shall be charged for lost or damaged RFID bracelet
  • Online bookings must be supported by booking confirmation with a valid ticket number in the form of printout or SMS
  • Two or more discounts / offers cannot be availed together

ESTABLISHMENTS

  • Establishments have a fixed capacity and activity time frame & therefore Visitors may be subjected to queuing
  • Adults are not allowed inside establishments and cannot participate in role playing activities
  • Adults cannot queue on behalf of children unless the child is differently abled
  • The Management reserves the right to alter or change the role playing activities and establishments if at any time it is deemed necessary to do so.
  • Children are not allowed inside the Parents’ Lounge
  • Establishments have restrictions by age, physical criteria, attire, footwear, schedules and operating hours
  • Management reserves the right to alter or cease the role playing activities and establishments for maintenance, remodelling and/or private events/parties without prior notice
  • Some establishments in KidZania Delhi NCR may be temporarily closed for maintenance, remodelling and/or private events
  • The climbing and jumping over the railings, stands or any other structure is strictly prohibited.

OTHER CONDITIONS

  • Outside food and beverages, pets, weapons, sharp objects, drugs and other materials deemed dangerous by facility authorities shall not be allowed in the facility
  • Use of tobacco, chewing gum, and smoking are strictly prohibited inside the facility
  • Management and employees shall not be responsible for any injury, damage or loss of life during their visit to the facility
  • Management and employees shall not be responsible for any loss or theft of belongings during their visit to the facility
  • In case of a dispute, management’s decision will be final and abiding for all matters
  • Commercial photography and filming is strictly prohibited inside KidZania Delhi NCR without the prior written permission from management
  • In case of contingency, it shall be at the management’s discretion to change, close or discontinue certain activities or the entire facility without notice
  • Any persons that disrupt the harmony and peace of KidZania Delhi NCR will be requested to leave KidZania Delhi NCR without refund
  • Visitors are not permitted to sell any goods, services or any other matter capable of being sold (including but not limited to tickets) within KidZania Delhi NCR
  • The Management reserves the right to alter any terms and conditions without prior notice
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